B3Networks breaks down data silos and transforms employee productivity with Gemini Enterprise

B3Networks used Gemini Enterprise to cut time to finalize internal data queries, freeing employees from manual searches to focus on high-value work. Quinn Le Program Manager, B3Networks With Gemini Enterprise, B3Networks has established a one-stop source of consolidated data that powers use cases such as the creation of product requirement documents from projects managed within JIRA in minutes.

Agent or tool: Gemini Enterprise agents
Topic: Customer Support
Reported on: Case study (Google Cloud)
Added: 2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 403 by interest), and one of 8 involving Gemini Enterprise agents.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Gemini Enterprise agents or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Gemini Enterprise agents.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Google Cloud): https://cloud.google.com/customers/b3networks. Our summary is a paraphrase; details are in the source.

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