Freshworks use cases

This hub collects all 5 sourced sightings on Agent Sightings where the listed tool is Freshworks. The most common jobs in these cases are Customer Support (5). Titles are our own words; each case still links to its public source. We do not invent results or quotes.

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All 5 Freshworks sightings

• AI-powered chat support that makes travel less stressful · Freshworks · Case study (Freshworks)
• FCLG cuts repetitive work with AI · Freshworks · Case study (Freshworks)
• OfS decreases its average resolution time by 67% with Freshservice’s AI agent · Freshworks · Case study (Freshworks)
• Seagate's 3-month, 30,000-person IT overhaul · Freshworks · Case study (Freshworks)
• iQor transforms ITSM with agentic AI · Freshworks · Case study (Freshworks)