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ServiceNow: what it is and what people actually do with it
An enterprise workflow platform with AI agents for IT and service desks.
I have 16 sightings of ServiceNow. Its most common jobs: Customer Support (7), Productivity (4), DevOps & Infra (3).
- Vendor
- ServiceNow
- Official site
- www.servicenow.com
- Sightings here
- 16 cases
- Pricing
- See site.
Customer Support · 7 Productivity · 4 DevOps & Infra · 3 Sales & Marketing · 2
Cases (16)
- EY uses Now Assist to draft service desk resolution notes · ServiceNow Now Assist · Customer Support
The global EY organization created an AI agent on the ServiceNow AI Platform, including Now Assist, that helps service desk agents find and… - Avalara uses Now Assist and a virtual agent to cut IT tickets and provision software · ServiceNow Now Assist · DevOps & Infra
Avalara rolled out Now Assist to draft case resolution notes and knowledge articles, plus AI Search and a virtual agent built with Now Assist.… - Lenovo uses Now Assist to summarize support cases and cut resolution time 35% · ServiceNow Now Assist · Customer Support
Lenovo deployed Now Assist for Technology Provider Service Management in three months. Support agents use AI-generated case histories, case… - Deloitte Canada uses Now Assist to summarize incidents and raise IT productivity · ServiceNow Now Assist · DevOps & Infra
Deloitte Canada added ServiceNow AI Agents, including Now Assist for ITSM, to summarize incidents from chat transcripts and auto-generate resolution… - BT uses Now Assist to summarize cases and cut paperwork time · ServiceNow Now Assist · Customer Support
BT Group uses the ServiceNow AI Platform, including Now Assist, to give 300 customer service experts AI-generated case summaries and automated… - A city's two agents cut IT help-desk costs by 66% · Ral-E and Alli (ServiceNow AI Specialist) · Customer Support
The City of Raleigh, North Carolina, put 'Ral-E' (guides employees and routes tickets) and 'Alli' (resolves common IT requests end to end) into… - ServiceNow uses AI agents and Now Assist to speed HR and IT employee support · ServiceNow Now Assist · Productivity
ServiceNow uses AI Agents and Now Assist across HR and IT on its own platform: answering common questions, routing cases, summarizing knowledge… - HubSpot product and marketing leaders on scaling Claude Cowork · Claude Cowork · Customer Support
Hubspot Qa — As Claude Cowork rolled out across HubSpot, I was managing requests to add new tool integrations through ServiceNow requests and Asana… - ServiceNow used Now Assist on its own service desks and employee portal · ServiceNow Now Assist · Customer Support
ServiceNow rolled Now Assist out internally for incident summarization, resolution notes, chat summarization, knowledge articles, and search in its… - How Experian Accelerates .NET Modernization Using Agentic AI · ServiceNow · Sales & Marketing
How Experian Accelerates .NET Modernization Using Agentic AI Overview Experian is a global data and technology company that helps redefine lending… - Cemex builds an always-on HR experience with a Copilot Studio agent · Copilot Studio · Productivity
Cemex deployed an AI-powered HR agent on Copilot Studio to deliver 24/7 self-service support for 800 employees. The company built Consult HR, a… - Mears Group uses Now Assist search so employees can find policy answers in plain language · ServiceNow Now Assist · Productivity
UK housing services firm Mears Group deployed Now Assist for IT Service Management, starting with AI search so employees can ask everyday questions… - A hospital's IT help agent cuts handle time from 25 minutes to 9 · Wali (Moveworks) and Now Assist · DevOps & Infra
ServiceNow says Wellstar Health System's assistant Wali answers clinicians' IT questions inside Teams and the EMR support environment, while Now… - How ServiceNow uses LangSmith to get visibility into its customer success agents · LangChain · Customer Support
See how ServiceNow uses LangChain's LangSmith to monitor and optimize AI customer success agents, gaining critical visibility into agent performance… - An industrial firm's policy bot answers 2,000 questions a month · RRX GPT (Copilot Studio) · Productivity
Microsoft says Regal Rexnord's RRX GPT, a Copilot Studio agent in Teams, answers employee questions on policy and internal knowledge from… - Legal overhead turned into strategic insight · watsonx · Sales & Marketing
Agents built and evaluated with Dynamiq can leverage watsonx.data vector stores, including Milvus, and seamlessly connect to IBM watsonx Orchestrate…
No affiliate links here. If that ever changes, I will say so on this page. Facts checked 29 Oct 2026; vendors change things without telling me.