ServiceNow Now Assist vs Moveworks: real uses side by side
A side-by-side of sourced employee-support and service-desk cases. Only cases labelled ServiceNow Now Assist or Moveworks are counted. We do not invent savings figures; any numbers you see are in the linked case, taken from that case's public source.
ServiceNow Now Assist — 8 cases in this directory
Jobs these cases are tagged with: Customer Support (4), DevOps & Infra (2), Productivity (2).
- EY uses Now Assist to draft service desk resolution notes
- Avalara uses Now Assist and a virtual agent to cut IT tickets and provision software
- BT uses Now Assist to summarize cases and cut paperwork time
- Deloitte Canada uses Now Assist to summarize incidents and raise IT productivity
- Lenovo uses Now Assist to summarize support cases and cut resolution time 35%
- ServiceNow uses AI agents and Now Assist to speed HR and IT employee support
- ServiceNow used Now Assist on its own service desks and employee portal
- Mears Group uses Now Assist search so employees can find policy answers in plain language
Moveworks — 22 cases in this directory
Jobs these cases are tagged with: Customer Support (20), Sales & Marketing (2).
- 89% of employees at a leading e-signature company use AI for IT support
- Agentic AI reduced ticket volume at Mercari by 74%
- It’s official: More than 70% of Jamf employees can’t resist AI-powered support
- MANTECH projects a 52% cut in Tier 1 costs with Moveworks
- They’ll never reset a password again: Why Procore brought AI to IT
- 75,000 hours of productivity savings with the Moveworks AI Assistant
- A global tech company helped 65K employees adapt to remote work with AI
- Are 5-minute IT approvals the future? loanDepot says yes
- How Ciena Scaled Enterprise Support with Agentic AI
- How one employee comms campaign saved Consumers Energy $55K in licensing
- Wellstar Delivers Scalable, Always-On Employee Support With Moveworks
- 95% of Medallia turns to their AI Assistant when they need help
How to read this
No winner, no invented scores. If a case is missing it is because we have not yet verified a public source, not because the tool has no users. ServiceNow acquired Moveworks; the directory still lists them under the label used in each source.