Meritage Hospitality Group helped Wendy's hire better and faster, simply by being simple
Wendys — Meritage Hospitality Group helped Wendy's hire better and faster, simply by being simple. Olivia saves general managers 2+ hours of administrative work per week by automating initial screening, interview scheduling, and candidate reminders. 91% of candidates complete the chat application via Olivia 2 day average time to interview.
- Agent or tool
- Paradox Olivia
- Topic
- Automation
- Reported on
- Case study (Paradox)
- Added
- 2026-11-12
Why it matters
Automation used to mean wiring up rigid rules. Agents can handle the messy, in-between steps that rules miss, which makes many more workflows worth automating. It is one of 65 sightings filed under Automation on Agent Sightings (number 6 by interest), and one of 34 involving Paradox Olivia.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Paradox Olivia or any similar agent and adjust the details to your situation.
I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Paradox Olivia.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Paradox): https://paradox.ai/case-studies/wendys. Our summary is a paraphrase; details are in the source.
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