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Wellstar cuts shift-fill effort more than 80% using Swift, built on Azure AI

Swift™ Workforce AI’s agentic scheduling agent, built on Azure AI, cuts Wellstar’s shift-fill effort 80%+, returning Nurse Managers to patient care. Wellstar deployed the Swift™ Scheduling Copilot, an SMS-based, agentic AI agent from Swift Workforce AI Inc. built within Azure using Microsoft Foundry. Deployed across Wellstar’s 11 hospitals, Swift cut time spent filling open shifts by more than 80% and lifted shift-fill rates 33%, returning hours each week to Nurse Managers for coaching, rounding, and patient care.

Agent or tool
Custom agent
Topic
Business & Startups
Reported on
Case study (Microsoft)
Added
2026-11-11

Why it matters

Small teams wear many hats. Agents that pick up research, admin and operations let a founder spend more time on the work only they can do. It is one of 90 sightings filed under Business & Startups on Agent Sightings (number 36 by interest), and one of 266 involving Custom agent.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into your own agent or any similar agent and adjust the details to your situation.

I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/27115-wellstar-health-system-micro…. Our summary is a paraphrase; details are in the source.

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