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Uber lifts email conversion rates by 60% and delivers 83% faster ad sales as an Agentic Enterprise

Uber uses Salesforce Agentforce to boost onboarding conversions 3X and process RFPs 83% faster, turning leads and proposals into revenue more efficiently. Uber lifts email conversion rates by 60% and delivers 83% faster ad sales as an Agentic Enterprise Uber uses Salesforce Agentforce to boost onboarding conversions 3X and process RFPs 83% faster, turning leads and proposals into revenue more efficiently.

Agent or tool
Agentforce
Topic
Sales & Marketing
Reported on
Case study (Salesforce)
Added
2026-11-11

Why it matters

Sales and marketing run on research, lists and follow-ups. Agents are starting to take on that groundwork, freeing people for the conversations that actually close deals. It is one of 613 sightings filed under Sales & Marketing on Agent Sightings (number 171 by interest), and one of 219 involving Agentforce.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Agentforce or any similar agent and adjust the details to your situation.

I want an agent to do the research and drafting for this sales or marketing workflow, and stop for my approval before anything is sent. The tool in the source case was Agentforce.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Salesforce): https://www.salesforce.com/customer-stories/uber. Our summary is a paraphrase; details are in the source.

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