Bader Sultan uses Microsoft Copilot to boost productivity and serve clients faster

Bader Sultan and Brothers Company (BSBC) is leading regional supplier of high-quality healthcare and hospital equipment. It invests heavily in its people and in technology and chose to implement Microsoft Copilot early to support their work, productivity, and innovation. The company is delighted by the additional support the team has reported thanks to their use of Microsoft Copilot for Microsoft 365 which is helping to drive productivity improvements as well as better, faster, and more timely responses to customer requests.

Agent or tool: Microsoft Copilot
Topic: Research & Data
Reported on: Case study (Microsoft)
Added: 2026-11-11

Why it matters

Research is mostly gathering, cleaning and comparing. Handing that groundwork to an agent leaves the person with the part that needs judgment: deciding what the findings mean. It is one of 201 sightings filed under Research & Data on Agent Sightings (number 100 by interest), and one of 39 involving Microsoft Copilot.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft Copilot or any similar agent and adjust the details to your situation.

I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Microsoft Copilot.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/1804968308500747501-sultan-microso…. Our summary is a paraphrase; details are in the source.

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