Stampli cuts launch hours by 68% using ChatGPT Work
That launch is the clearest example of a pattern that runs through Stampli’s product marketing team every day: using ChatGPT Work and Codex together to keep product knowledge current, surface business insights, and move ideas to market faster. > “Codex shortens the distance between a customer’s need, our team’s response, and real learnings from usage. Agents connected to the company’s source of truth can produce material for the website and social channels. With OpenAI tools, they compressed an estimated 243 hours of production work into about 77, while keeping full human review and final approval on everything customer-facing.
- Agent or tool
- ChatGPT
- Topic
- Customer Support
- Reported on
- Case study (OpenAI)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 336 by interest), and one of 145 involving ChatGPT.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into ChatGPT or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was ChatGPT.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (OpenAI): https://openai.com/index/stampli. Our summary is a paraphrase; details are in the source.
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