Smartsheet enhances productivity with Amazon Q Business

Now, employees can simply tag @AskMe in any Slack channel, ask a question, and Amazon Q will instantly give them an answer." Improving experiences for employees and customers Listen in as JB Brown, VP of Engineering at Smartsheet, discusses how AWS generative AI is upgrading the company's employee and customer experience.

Agent or tool: Amazon Q
Topic: Research & Data
Reported on: Case study (AWS)
Added: 2026-11-11

Why it matters

Research is mostly gathering, cleaning and comparing. Handing that groundwork to an agent leaves the person with the part that needs judgment: deciding what the findings mean. It is one of 201 sightings filed under Research & Data on Agent Sightings (number 140 by interest), and one of 5 involving Amazon Q.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Amazon Q or any similar agent and adjust the details to your situation.

I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Amazon Q.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (AWS): https://aws.amazon.com/ai/generative-ai/customers/smartsheet. Our summary is a paraphrase; details are in the source.

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