Sandvik Coromant hones sales experience with Microsoft Copilot for Sales

Sandvik Coromant has a history of looking to the future. With a presence in more than 150 countries and a staff of around 8,000, Sandvik Coromant prides itself on being a comprehensive partner, providing hands-on assistance and guidance, recycling and reconditioning centers, training programs, online solutions, and consulting services. Dynamics 365 has been driving productivity for years, but now Copilot for Sales propels customer relationships to new heights.

Agent or tool: Microsoft Copilot for Sales
Topic: Sales & Marketing
Reported on: Case study (Microsoft)
Added: 2026-11-11

Why it matters

Sales and marketing run on research, lists and follow-ups. Agents are starting to take on that groundwork, freeing people for the conversations that actually close deals. It is one of 613 sightings filed under Sales & Marketing on Agent Sightings (number 361 by interest), and one of 13 involving Microsoft Copilot for Sales.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft Copilot for Sales or any similar agent and adjust the details to your situation.

I want an agent to do the research and drafting for this sales or marketing workflow, and stop for my approval before anything is sent. The tool in the source case was Microsoft Copilot for Sales.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/1785448033474736158-sandvik-coroma…. Our summary is a paraphrase; details are in the source.

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