Microsoft AI cuts Rumo’s frontline response time from 4 minutes to just 3 seconds

Using Microsoft Copilot Studio, Azure AI, and SharePoint, Rumo built RUTI Maquinista—an AI-powered app delivering secure, connected, and real-time validated information. Response time dropped from four minutes to three seconds, about 4 kg of paper eliminated per operator, and ROI achieved in under two months.

Agent or tool: Copilot Studio
Topic: Knowledge & Notes
Reported on: Case study (Microsoft)
Added: 2026-11-11

Why it matters

Notes are only useful if you can find and connect them later. Agents that organise, summarise and link information make a personal knowledge base far easier to keep up. It is one of 60 sightings filed under Knowledge & Notes on Agent Sightings (number 14 by interest), and one of 116 involving Copilot Studio.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Copilot Studio or any similar agent and adjust the details to your situation.

I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Copilot Studio.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/25656-rumo-microsoft-copilot-studio. Our summary is a paraphrase; details are in the source.

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