Premera Blue Cross makes AI mainstream with Copilot and Copilot Studio
Premera Blue Cross paired Microsoft 365 Copilot and Copilot Studio with training and governance (Data, AI and Ethics Committee), shifting from an “office of no” to an “office of how” and enabling teams to build agents where they already work. A contract workflow fell from 30–45 minutes to about three.
- Agent or tool
- Copilot Studio
- Topic
- Business & Startups
- Reported on
- Case study (Microsoft)
- Added
- 2026-11-11
Why it matters
Small teams wear many hats. Agents that pick up research, admin and operations let a founder spend more time on the work only they can do. It is one of 90 sightings filed under Business & Startups on Agent Sightings (number 30 by interest), and one of 116 involving Copilot Studio.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Copilot Studio or any similar agent and adjust the details to your situation.
I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Copilot Studio.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/26405-premera-blue-cross-microsoft…. Our summary is a paraphrase; details are in the source.
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