Prague Airport improves productivity by bringing AI into everyday work with Microsoft 365 Copilot
Prague Airport — With support from SoftwareOne, the airport deployed Microsoft 365 Copilot, Azure AI Services, and Copilot Studio. By integrating Copilot into everyday work, employees save at least two hours per week and can focus on higher-value tasks, driving long-term transformation and Prague Airport’s strategic goals forward.
- Agent or tool
- Copilot Studio
- Topic
- Shopping
- Reported on
- Case study (Microsoft)
- Added
- 2026-11-11
Why it matters
Comparing products, prices and delivery options is slow work for a human and fast work for an agent. Cases like this show agents doing the legwork before anything gets bought. It is one of 75 sightings filed under Shopping on Agent Sightings (number 71 by interest), and one of 116 involving Copilot Studio.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Copilot Studio or any similar agent and adjust the details to your situation.
I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Copilot Studio.
Tip: Ask the agent to stop before checkout and show you the final basket, price and delivery date before you confirm.
Source
Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/24667-prague-airport-microsoft-365…. Our summary is a paraphrase; details are in the source.
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