Agent Sightings Real agent use cases

PLDT turns manual effort into intelligent action with agentic AI built on UiPath

Discover how PLDT uses UiPath AI agents, Agent Builder, Robots, and Integration Service to automate work, save thousands of hours, and free teams for higher-value tasks. AI agents created with Agent Builder in UiPath Studio, equipped with UiPath Robots as their tools and connected to platforms like Microsoft Outlook and SharePoint through UiPath Integration Services – save tens of thousands of hours annually and free teams for higher-value work.

Agent or tool
UiPath
Topic
Customer Support
Reported on
Case study (UiPath)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 347 by interest), and one of 7 involving UiPath.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into UiPath or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was UiPath.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (UiPath): https://uipath.com/resources/automation-case-studies/pldt-transforms-operations…. Our summary is a paraphrase; details are in the source.

Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.

Browse more like this

More in Customer Support · more with UiPath · all browse pages · industry guides

Related sightings

← All 2754 use cases