Detailed summaries and tailored action plans: MultiChoice gets the best out of meetings with Microsoft Copilot

Embracing Microsoft Copilot, MultiChoice’s IT PMO automated meeting minutes, which accelerated project timelines and ensured clear, unbiased communication. Using tailored summaries and reminders, MultiChoice teams make more informed decisions and save time to perform more strategic reflection and proactive risk management.

Agent or tool: Microsoft Copilot
Topic: Automation
Reported on: Case study (Microsoft)
Added: 2026-11-11

Why it matters

Automation used to mean wiring up rigid rules. Agents can handle the messy, in-between steps that rules miss, which makes many more workflows worth automating. It is one of 65 sightings filed under Automation on Agent Sightings (number 47 by interest), and one of 39 involving Microsoft Copilot.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft Copilot or any similar agent and adjust the details to your situation.

I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Microsoft Copilot.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/1761800262933786065-multichoice-mi…. Our summary is a paraphrase; details are in the source.

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