Mercado Libre introduces Verdi, an AI developer platform powered by GPT‑4o
Among these initiatives is Verdi, a development platform layer using GPT‑4o, GPT‑4o mini, and GPT‑3.5 Turbo, which is transforming how Mercado Libre handles customer service and other complex tasks. ## Driving productivity and efficiency gains with OpenAI For years, Mercado Libre has used AI to streamline processes and enhance user experiences. In their 25-year history, Mercado Libre has grown exponentially, earning them the title of most valuable company in LATAM.
- Agent or tool
- ChatGPT
- Topic
- Customer Support
- Reported on
- Case study (OpenAI)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 352 by interest), and one of 145 involving ChatGPT.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into ChatGPT or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was ChatGPT.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (OpenAI): https://openai.com/index/mercado-libre. Our summary is a paraphrase; details are in the source.
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