Kodif transforms customer support into a revenue center with Claude in Amazon Bedrock
Kodif automates up to 90% of support tickets. Drawing from their experience building Uber’s customer service automation platform, which saved the company an estimated $5-6 billion annually, they saw an opportunity to use AI to transform support from a necessary expense into a strategic asset.
- Agent or tool
- Amazon Bedrock
- Topic
- Customer Support
- Reported on
- Case study (Anthropic)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 37 by interest), and one of 81 involving Amazon Bedrock.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Amazon Bedrock or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Amazon Bedrock.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Anthropic): https://claude.com/customers/kodif. Our summary is a paraphrase; details are in the source.
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