Juno helps people with chronic illness find patterns in their symptoms with Claude

Juno — Created voice and text agents with access to roughly 50 tools, for tasks like medication tracking and calendar management. With Claude, Juno: Increased next-day retention 10% across 4,000 users after using Claude’s large context window to process its onboarding flow. Lifted first-conversation conversions 3-4% after moving from Claude Sonnet to Claude Opus.

Agent or tool: Claude Code
Topic: Customer Support
Reported on: Case study (Anthropic)
Added: 2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 39 by interest), and one of 255 involving Claude Code.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Claude Code or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Claude Code.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Anthropic): https://claude.com/customers/juno. Our summary is a paraphrase; details are in the source.

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