How Jamf’s engineering team turns structured workflows into interactive tools with Cowork
Jamf Qa — Read the case study to see how they use Claude Cowork. Agentic capabilities for non-technical knowledge work. Jamf turns workflows into reusable tools in 45 minutes. A typical session runs 60 to 90 minutes with a visible checklist tracking progress.
- Agent or tool
- Claude Cowork
- Topic
- Customer Support
- Reported on
- Case study (Anthropic)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 370 by interest), and one of 42 involving Claude Cowork.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Claude Cowork or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Claude Cowork.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Anthropic): https://claude.com/customers/jamf-qa. Our summary is a paraphrase; details are in the source.
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