How IHG Hotels & Resorts redefined their employee value proposition and improved their hiring process
Ihg Hotels and Resorts — How IHG Hotels & Resorts redefined their employee value proposition and improved their hiring process. Industry Hospitality Regions Global Company Size 500,000+ Integrations Oracle Paradox Products Used Career Site Studio Conversational ATS Conversational Scheduling Challenge IHG struggled to hire during a period of shifting views on hospitality — societal views on the industry were "flat", and it impacted IHG's hiring and bottom line.
- Agent or tool
- Paradox Olivia
- Topic
- Travel & Booking
- Reported on
- Case study (Paradox)
- Added
- 2026-11-12
Why it matters
Trips involve lots of searching, forms and waiting on hold. This is an example of an agent handling that busywork so the traveller only has to approve the result. It is one of 72 sightings filed under Travel & Booking on Agent Sightings (number 61 by interest), and one of 34 involving Paradox Olivia.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Paradox Olivia or any similar agent and adjust the details to your situation.
I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Paradox Olivia.
Tip: Have the agent list options with prices and cancellation rules, and only book once you have said yes to one.
Source
Read the original first-hand account on Case study (Paradox): https://paradox.ai/case-studies/ihg-hotels-and-resorts. Our summary is a paraphrase; details are in the source.
Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.