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How Immobiliare.it went from one conversational agent to an agentic network

Learn how Immobiliare.it uses ElevenAgents to run connected AI agents and subagents that qualify leads, answer buyers and support sellers across Italy. The team set out to build and orchestrate interconnected AI agents and subagents that could support natural conversations, while giving them the tools to understand agent behavior, evaluate performance, and continuously improve the experience across every interaction. In Italy, the platform currently features more than 1.2 million listings, attracting over 50 million monthly visits across its website and app, and serves more than 31,000 real estate agents and developers.

Agent or tool
ElevenLabs
Topic
Customer Support
Reported on
Vendor blog (ElevenLabs)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 371 by interest), and one of 8 involving ElevenLabs.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into ElevenLabs or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was ElevenLabs.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Vendor blog (ElevenLabs): https://elevenlabs.io/blog/immobiliare. Our summary is a paraphrase; details are in the source.

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