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How Crafty uses Notion to make AI agents useful at work

See how Crafty uses Notion to document workflows, build AI agents, automate 60%+ of internal support questions, and save 730 engineering hours a year. was helping nontechnical team members build highly integrated agents without requiring engineering resources to be pulled in. That is × How Crafty uses Notion to make AI agents useful at work 60%+ Internal support questions automated 100+ Job descriptions automatically improved 730 Engineer hours saved annually At Crafty, agents work because the process starts before the agent ever answers a question.

Agent or tool
Notion AI
Topic
Automation
Reported on
Case study (Notion)
Added
2026-11-12

Why it matters

Automation used to mean wiring up rigid rules. Agents can handle the messy, in-between steps that rules miss, which makes many more workflows worth automating. It is one of 65 sightings filed under Automation on Agent Sightings (number 12 by interest), and one of 14 involving Notion AI.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Notion AI or any similar agent and adjust the details to your situation.

I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Notion AI.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Notion): https://notion.com/customers/crafty. Our summary is a paraphrase; details are in the source.

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