EY harnesses agentic AI via Copilot to empower employees, elevate client success
EY deployed Microsoft 365 Copilot to more than 150,000 employees worldwide. Then, with Copilot Studio, employees learned to build their own agents to accelerate productivity.
- Agent or tool
- Copilot Studio
- Topic
- Business & Startups
- Reported on
- Case study (Microsoft)
- Added
- 2026-11-11
Why it matters
Small teams wear many hats. Agents that pick up research, admin and operations let a founder spend more time on the work only they can do. It is one of 90 sightings filed under Business & Startups on Agent Sightings (number 69 by interest), and one of 116 involving Copilot Studio.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Copilot Studio or any similar agent and adjust the details to your situation.
I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Copilot Studio.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/25662-ey-microsoft-365-copilot. Our summary is a paraphrase; details are in the source.
Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.
Browse more like this
Related sightings
- INPEX transforms business processes with Microsoft 365 Copilot and AI agents
- Quantum Capital Group uses Copilot Studio
- First West Credit Union accelerates service with Microsoft Copilot and AI agents
- Five agents read customer order emails for Unilever
- Grupo Bimbo uses Copilot Studio
- Eneco moves to Microsoft Copilot Studio to better support over 1.5 million customers