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TELUS Digital cut early cancellations by more than half with ElevenAgents

TELUS Digital uses ElevenAgents to call new internet customers in their first 90 days, cutting early cancellations by more than half TELUS Digital is a global technology service provider and a business entity of TELUS, one of Canada’s largest communications companies, with C$20 billion in annual revenue and 21 million customer connections. Using ElevenAgents, TELUS Digital built an outbound voice agent for its customers, welcoming new home internet customers in their first 90 days.

Agent or tool
ElevenLabs
Topic
Customer Support
Reported on
Vendor blog (ElevenLabs)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 333 by interest), and one of 8 involving ElevenLabs.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into ElevenLabs or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was ElevenLabs.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Vendor blog (ElevenLabs): https://elevenlabs.io/blog/telus-digital-early-cancellations. Our summary is a paraphrase; details are in the source.

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