Personalizing education with ChatGPT
Today, ASU is enhancing educational outcomes by integrating [ChatGPT Edu(opens in a new window)](https://chatgpt.com/business/education?openaicom-did=bc8c8a8e-20b2-4fdf-ae3a-0e6415928845&openaicom_referred=true) into projects across teaching, research, and operations. “Essential to ASU’s success is that we use technology, and now AI, to deliver lifelong learning and to drive human potential.” By bringing ChatGPT into higher education, ASU is setting a new precedent for universities to enhance learning, creativity, and student outcomes while remaining committed to leading in innovation and responsible use of technology.
- Agent or tool
- ChatGPT
- Topic
- Customer Support
- Reported on
- Case study (OpenAI)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 345 by interest), and one of 145 involving ChatGPT.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into ChatGPT or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was ChatGPT.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (OpenAI): https://openai.com/index/asu. Our summary is a paraphrase; details are in the source.
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