Building agricultural database for farmers
Working with the Ministries of Agriculture in India, Ethiopia, and Kenya, Digital Green has created nearly 8,000 farmer-to-farmer training videos in more than 50 languages, enabling extension agents to provide timely, locally-relevant information to more farmers. Over the past 15 years, Digital Green has been dedicated to solving this problem through digital agricultural extension. These videos have increased farmer income by an average of 24 percent.
- Agent or tool
- ChatGPT
- Topic
- Customer Support
- Reported on
- Case study (OpenAI)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 398 by interest), and one of 145 involving ChatGPT.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into ChatGPT or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was ChatGPT.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (OpenAI): https://openai.com/index/digital-green. Our summary is a paraphrase; details are in the source.
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