AirOps doubles team productivity and ships agents in weeks with Claude

AirOps scores every piece of content against dozens of checks before it publishes: paragraph structure, source citations, whether the core answer appears in the first 150 words. In the last year, AirOps 5x’d its revenue and doubled internal productivity, with engineering moving from prototype to production in weeks after adopting the Claude Agent SDK. Time to quality went from 60 hours to 5 hours.” The SDK also changed how the engineering team spends its time.

Agent or tool: Claude Code
Topic: Customer Support
Reported on: Case study (Anthropic)
Added: 2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 161 by interest), and one of 255 involving Claude Code.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Claude Code or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Claude Code.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Anthropic): https://claude.com/customers/airops. Our summary is a paraphrase; details are in the source.

Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.

Browse more like this

More in Customer Support · more with Claude Code · all browse pages · industry guides

Related sightings

Zapia powers local commerce for millions across Latin America with Claude and Google Cloud · Claude Code · Customer Support
By using Claude on Google Cloud, Zapia: Grew by 2.5 million users in their first year Generated over 90% positive user feedback Handles hundreds of…
Workato connects enterprise AI agents to business systems with Claude · Claude Code · Customer Support
Workato customers built 800+ MCP servers in 8 months. This enables organizations to deploy trusted AI agents that transform operations across their…
Pendo closes the gap between shipping fast and shipping well with Claude Managed Agents · Claude Code · Customer Support
Pendo Qa — Read the case study to see how they build with Claude Managed Agents. Pendo’s agent hits a 90% success rate on PM-reviewed tasks. So if…
Draft replies and promo codes for L'Oréal support advisors · Agentforce (Salesforce) · Customer Support
L'Oréal's consumer care advisors get Agentforce inside Service Cloud: it summarises each case, confirms what the consumer is asking, drafts the…
Book the best-priced flight and later refund it · Claude Code · Travel & Booking
A published walkthrough shows someone asked Claude Code to find the best price, and it booked the flight on its own three months ahead. Separately…
A contractor's personal Claude Code agent allegedly ran inside a secure Pentagon system for two months · Claude Code · Software Development
WIRED reports, citing sources, that an Accenture contractor connected a secure Department of Defense system to their personal Claude Code account…

← All 2754 use cases