ServiceNow Now Assist use cases

This hub collects all 8 sourced sightings on Agent Sightings where the listed tool is ServiceNow Now Assist. The most common jobs in these cases are Customer Support (4), DevOps & Infra (2), Productivity (2). Titles are our own words; each case still links to its public source. We do not invent results or quotes.

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All 8 ServiceNow Now Assist sightings

• EY uses Now Assist to draft service desk resolution notes · ServiceNow Now Assist · Case study (ServiceNow)
• Avalara uses Now Assist and a virtual agent to cut IT tickets and provision software · ServiceNow Now Assist · Case study (ServiceNow)
• BT uses Now Assist to summarize cases and cut paperwork time · ServiceNow Now Assist · Case study (ServiceNow)
• Deloitte Canada uses Now Assist to summarize incidents and raise IT productivity · ServiceNow Now Assist · Case study (ServiceNow)
• Lenovo uses Now Assist to summarize support cases and cut resolution time 35% · ServiceNow Now Assist · Case study (ServiceNow)
• ServiceNow uses AI agents and Now Assist to speed HR and IT employee support · ServiceNow Now Assist · Case study (ServiceNow)
• ServiceNow used Now Assist on its own service desks and employee portal · ServiceNow Now Assist · Case study (ServiceNow)
• Mears Group uses Now Assist search so employees can find policy answers in plain language · ServiceNow Now Assist · Case study (ServiceNow)