With AI to more freedom: How tesa uses Microsoft Copilot for cultural change

Tesa Se — tesa uses AI agents and Copilot to pool knowledge, identify risks early, and effectively relieve employees. tesa recognized the transformative potential of AI early on and developed a holistic strategy to systematically unlock new value creation opportunities. With Copilot and its own Agent Factory, tesa established an AI-driven way of working that centralizes knowledge, automates processes, and specifically relieves employees. 90% active usage, up to 45 minutes saved per process, automated risk alerts in procurement – Copilot delivers measurable efficiency and promotes data-driven decisions.

Agent or tool: Microsoft Copilot
Topic: Finance
Reported on: Case study (Microsoft)
Added: 2026-11-11

Why it matters

Money tasks are tedious but high-stakes, which is exactly where a careful agent helps: it does the checking and paperwork while a person keeps the final say. It is one of 156 sightings filed under Finance on Agent Sightings (number 110 by interest), and one of 39 involving Microsoft Copilot.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft Copilot or any similar agent and adjust the details to your situation.

I want an agent to gather the figures and draft the work, but I will approve any payment or account change myself. The tool in the source case was Microsoft Copilot.

Saved

Tip: Keep the agent in 'propose, don't pay' mode: let it gather numbers and draft messages, and approve any payment or account change yourself.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/25507-tesa-se-microsoft-copilot. Our summary is a paraphrase; details are in the source.

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