Swiss Post uses Microsoft 365 Copilot

Partnering with Campana & Schott and Microsoft, Swiss Post launched one of the most ambitious and inclusive AI adoption programs in the public sector, empowering a uniquely diverse workforce that includes both frontline workers and administrative teams. Swiss Post, Switzerland’s national postal service, is modernizing how 45,000 employees work through everyday AI.

Agent or tool: Microsoft 365 Copilot
Topic: Business & Startups
Reported on: Case study (Microsoft)
Added: 2026-11-11

Why it matters

Small teams wear many hats. Agents that pick up research, admin and operations let a founder spend more time on the work only they can do. It is one of 90 sightings filed under Business & Startups on Agent Sightings (number 61 by interest), and one of 122 involving Microsoft 365 Copilot.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft 365 Copilot or any similar agent and adjust the details to your situation.

I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Microsoft 365 Copilot.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/25880-swiss-post-microsoft-365-cop…. Our summary is a paraphrase; details are in the source.

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