How Subsplash absorbed 60% more conversations without adding headcount
As Subsplash grew, conversation volume rose 60% in a year. Arthur Van Dyke Senior Director of Client Services Subsplash’s lean support team was handling a steadily growing queue. Fin now resolves 90% of the conversations it’s involved in, giving customers quicker answers around the clock.
- Agent or tool
- Fin
- Topic
- Sales & Marketing
- Reported on
- Case study (Fin)
- Added
- 2026-11-11
Why it matters
Sales and marketing run on research, lists and follow-ups. Agents are starting to take on that groundwork, freeing people for the conversations that actually close deals. It is one of 613 sightings filed under Sales & Marketing on Agent Sightings (number 38 by interest), and one of 7 involving Fin.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Fin or any similar agent and adjust the details to your situation.
I want an agent to do the research and drafting for this sales or marketing workflow, and stop for my approval before anything is sent. The tool in the source case was Intercom Fin.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Fin): https://fin.ai/customers/subsplash. Our summary is a paraphrase; details are in the source.
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