SK Telecom deepens customer connections with agentic workflows in Microsoft Foundry
SK Telecom uses Microsoft Foundry to orchestrate multi-agent workflows to deliver personalized, scalable, and compliant digital experiences. SK Telecom built an agentic solution, using Microsoft Foundry for its multi-agent orchestration, fine-tuned Korean language models, and robust compliance capabilities.
- Agent or tool
- Custom agent
- Topic
- Research & Data
- Reported on
- Case study (Microsoft)
- Added
- 2026-11-11
Why it matters
Research is mostly gathering, cleaning and comparing. Handing that groundwork to an agent leaves the person with the part that needs judgment: deciding what the findings mean. It is one of 201 sightings filed under Research & Data on Agent Sightings (number 141 by interest), and one of 266 involving Custom agent.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into your own agent or any similar agent and adjust the details to your situation.
I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/25680-sk-telecom-azure-ai-foundry. Our summary is a paraphrase; details are in the source.
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