Scope uses Microsoft 365 Copilot to remove barriers and empower every employee

Scope adopted Microsoft 365 Copilot and AI tools to automate translation, document drafting, and information retrieval, freeing staff to focus on direct engagement and collaboration. With administrative tasks streamlined, Scope created a more inclusive workplace for disabled staff, breaking down barriers, and unlocking more time to focus on meaningful work and collaboration. Using Microsoft 365 and Copilot to reduce admin barriers, boost accessibility, and foster an inclusive workplace for all.

Agent or tool: Microsoft 365 Copilot
Topic: Research & Data
Reported on: Case study (Microsoft)
Added: 2026-11-11

Why it matters

Research is mostly gathering, cleaning and comparing. Handing that groundwork to an agent leaves the person with the part that needs judgment: deciding what the findings mean. It is one of 201 sightings filed under Research & Data on Agent Sightings (number 92 by interest), and one of 122 involving Microsoft 365 Copilot.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft 365 Copilot or any similar agent and adjust the details to your situation.

I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Microsoft 365 Copilot.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/26558-scope-microsoft-365-copilot. Our summary is a paraphrase; details are in the source.

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