How Plaid Built a Production SLA Dashboard with Replit Agent
Plaid’s support team used Replit Agent to build a production dashboard tracking contractual SLA commitments — saving 96+ hours per person along the way. Building with Replit Built during the hackathon using Replit, Natalie created a reimagined version of the Plaid support dashboard.
- Agent or tool
- Replit Agent
- Topic
- Sales & Marketing
- Reported on
- Case study (Replit)
- Added
- 2026-11-12
Why it matters
Sales and marketing run on research, lists and follow-ups. Agents are starting to take on that groundwork, freeing people for the conversations that actually close deals. It is one of 613 sightings filed under Sales & Marketing on Agent Sightings (number 524 by interest), and one of 29 involving Replit Agent.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Replit Agent or any similar agent and adjust the details to your situation.
I want an agent to do the research and drafting for this sales or marketing workflow, and stop for my approval before anything is sent. The tool in the source case was Replit Agent.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Replit): https://replit.com/customers/plaid. Our summary is a paraphrase; details are in the source.
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