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Fujitsu transforms business processes with 100,000 Microsoft 365 Copilot licenses

Fujitsu Limited — Building on its Fujitra transformation network, Fujitsu launched a company-wide AI initiative with approximately 100,000 Microsoft 365 Copilot licenses. Among employees with access, Microsoft 365 Copilot usage topped 90% in June 2026. AI agents now automate 75% of service desk initial responses and triage.

Agent or tool
Microsoft 365 Copilot
Topic
Finance
Reported on
Case study (Microsoft)
Added
2026-11-11

Why it matters

Money tasks are tedious but high-stakes, which is exactly where a careful agent helps: it does the checking and paperwork while a person keeps the final say. It is one of 156 sightings filed under Finance on Agent Sightings (number 86 by interest), and one of 122 involving Microsoft 365 Copilot.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft 365 Copilot or any similar agent and adjust the details to your situation.

I want an agent to gather the figures and draft the work, but I will approve any payment or account change myself. The tool in the source case was Microsoft 365 Copilot.

Saved

Tip: Keep the agent in 'propose, don't pay' mode: let it gather numbers and draft messages, and approve any payment or account change yourself.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/27449-fujitsu-limited-microsoft-36…. Our summary is a paraphrase; details are in the source.

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