Agent Sightings Real agent use cases

Customer testimonials from calls

Back to Agent Library Marketing Featured Customer testimonials from calls Turn recent customer calls into a ready-to-use quote library. The customer testimonials from calls agent reviews recent call recordings to find positive, specific quotes about product impact and customer success. Collaboration is smoother than ever.” </td> <td>VP, Client Services</td> <td>Link to call</td> </tr> </tbody> </table> </div> </div> Agent workflow Step 1: Trigger event The user runs the agent to search Gong calls from the last 3 months with customers that mention their product usage, experience, or results.

Agent or tool
Glean
Topic
Sales & Marketing
Reported on
Case study (Glean)
Added
2026-11-11

Why it matters

Sales and marketing run on research, lists and follow-ups. Agents are starting to take on that groundwork, freeing people for the conversations that actually close deals. It is one of 613 sightings filed under Sales & Marketing on Agent Sightings (number 386 by interest), and one of 4 involving Glean.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Glean or any similar agent and adjust the details to your situation.

I want an agent to do the research and drafting for this sales or marketing workflow, and stop for my approval before anything is sent. The tool in the source case was Glean.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Glean): https://glean.com/agent-library/customer-testimonials-from-calls. Our summary is a paraphrase; details are in the source.

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