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Coats Digital launches AI assistant in just six weeks using Azure OpenAI Service

Coatsdigital — Looking to improve customer onboarding and navigation of its database of product information and training materials, the company used Microsoft Azure to create an AI assistant that understands questions and provides precise answers. Looking to improve customer onboarding and navigation of its database of product information and training materials, the company used Microsoft Azure to create an AI assistant that understands questions and provides precise answers.

Agent or tool
Azure OpenAI
Topic
Productivity
Reported on
Case study (Microsoft)
Added
2026-11-11

Why it matters

Small, repetitive tasks eat more of the week than anyone likes to admit. Cases like this show an agent taking a chore off someone's plate end to end, not just suggesting what to do. It is one of 225 sightings filed under Productivity on Agent Sightings (number 90 by interest), and one of 31 involving Azure OpenAI.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Azure OpenAI or any similar agent and adjust the details to your situation.

I want an agent to take this routine work off my plate, show me what it did, and only then run it regularly. The tool in the source case was Azure OpenAI.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/1710544856389676066-coatsdigital-a…. Our summary is a paraphrase; details are in the source.

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