Build dashboards and troubleshoot support cases
Linked example of build dashboards and troubleshoot support cases. Commenters describe Microsoft Scout as a desktop agent tied into WorkIQ and Microsoft 365 connectors like email, Teams, SharePoint, Word, and PowerPoint, with support for custom skills and MCPs via the same .copilot directory as Copilot CLI.
- Agent or tool
- Microsoft Scout
- Topic
- Knowledge & Notes
- Reported on
- Added
- 2026-10-15
Why it matters
Notes are only useful if you can find and connect them later. Agents that organise, summarise and link information make a personal knowledge base far easier to keep up. It is one of 60 sightings filed under Knowledge & Notes on Agent Sightings (number 59 by interest), and one of 2 involving Microsoft Scout.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft Scout or any similar agent and adjust the details to your situation.
Notes task: build dashboards and troubleshoot support cases. Propose edits as a checklist, apply after approval, and finish with a short handover.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Reddit: https://www.reddit.com/r/microsoft_365_copilot/comments/1tyafym/any_experience_…. Our summary is a paraphrase; details are in the source.
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